The data privacy rights of individuals are based on the laws of the state or country where the person resides. We recognize and respond to the following privacy preferences and requests regardless of where you live. We will also honor other privacy rights granted by your place of residence.

Cookie Preferences. We recognize the cookie preferences you select by clicking on the Manage Preferences link on the Site homepage. You can also use the Global Privacy Control (“GPC”), which is a browser-based opt-out preference signal that can communicate your opt-out requests to any website that recognizes the signal. You should enable the GPC signal separately for each browser or device for which you want to make an opt-out selection. Information about the GPC is available at: https://globalprivacycontrol.org/. Additional methods for controlling cookies are outlined in the section titled “How to Restrict Cookies and Targeted Advertising.”

Opt-out of Targeted Advertising. Smack will allow third parties to use cookies to track your usage of our Site for targeted advertising purposes unless you opt-out at our Manage Preferences page. For more information about targeted advertising, please review the sections “How We Use Cookies and Other Internet Technologies,” “How to Restrict Cookies and Targeted Advertising,” Social Media Features and Links,” and “Third-Party Features and Websites.”

Withdrawing Consent. You can change your privacy and cookie selections by clicking on the Manage Preferences link on the Site homepage. You may withdraw any previously granted consent to use or disclose your personal information at our Privacy Preference link or by contacting us as explained below under “How to Submit and How We Verify a Consumer Request.”

Request to Confirm and Access Information. You may ask Smack (1) to confirm whether we are collecting or otherwise processing your personal information and (2) to access that personal information. When you request access to personal information, you have the right to receive that information in a usable and portable format if technically feasible, and to receive any specific types of information identified in the law of your state of residence.

Request to Correct Inaccuracies. You may ask us to correct information we have that you believe is inaccurate. You can also update or correct certain online account information by logging into your account on our Site.

Request to Delete Information. If you ask us to delete personal information, we will take into account our reasons for keeping that information and any applicable legal standards that apply to deletion requests. We may deny part or all of a request to delete personal information if, for example, it is necessary for completing a transaction, an ongoing business relationship, or legal purposes. If we deny all or part of your request, we will explain the reason for that decision. For technical reasons, and to maintain anonymous business statistics, we may de-identify personal information rather than erase it completely from our systems.

How to Submit and How We Verify a Consumer Request. To submit a consumer request, please contact us in any of the following ways:

Phone: 844-73-SMACK (76225)

Email: customercare@smackpetfood.com

Mail: 714 Corporation Street, Aberdeen, South Dakota 57401, USA

Only you, or someone legally authorized to act on your behalf, may make a request to access, correct, or delete your personal information. Before responding to your request, we may need to verify your identity based on the information we have on file for you, including email address, phone number, full name, address, and other personal information. If you make a request on behalf of someone else, we will need to verify your authority to make that request on their behalf. We reserve the right to deny a request if the identity or authority of the requesting party cannot be confirmed. If we deny or cannot comply with all or part of your request, we will explain the reasons.

How We Respond to Requests for Information. Where applicable laws set a timeframe for responding to consumer requests, we will respond within that timeframe. We may request additional information necessary to verify your identity or that you are authorized to make the request. We try to respond to any verifiable consumer request within 45 calendar days of receiving it. If you have an account with us, we may respond through that account. Otherwise, we will use the email address or U.S. postal address you provided us when making the request.

Non-discrimination. We will not discriminate against you for making a consumer request, selecting a preference, or exercising your rights regarding your personal information. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Customer Loyalty and Financial Incentive Programs. We may offer you certain financial incentives, such as loyalty programs, for providing your personal information. We will comply with any applicable legal restrictions on offering these incentives. Generally, financial incentive programs may afford participants different prices, rates, or quality levels of products or services if the differences are reasonably related to the value of your personal information and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. 

California Rights under “Shine the Light” Law. California residents may request a list of the types of customer information we provided to third parties for their direct marketing purposes and the names and addresses of all third parties with which we have shared such information during the past calendar year. We will provide the information to you free of charge within 30 days of your request. To request that we provide you with such information, please send a written request to customercare@smackpetfood.com. Within thirty (30) days of receiving your request, we will provide you with the information at the address you designate in your request, which may be an email address or physical address.