Customer Satisfaction: At Smack Pet Food Inc. customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.
Returns & Exchanges: You can return an item within 60 days of purchase with your receipt and the Smack Pet Food product you purchased for a full refund of the merchandise purchase price at the store you purchased from. Refund will be for the purchase price, in the original form of payment. Smack Pet Food will be responsible for return shipping charges in the event of a return. Original delivery is non-refundable.
Please follow these easy steps to return your item for return or exchange:
Email the following to firstname.lastname@example.org;
Order Number or Invoice Number;
Returning Item Number;
A brief description of the problem and why you are returning the item.
We will promptly respond with return instructions.
At Smack Pet Food Inc., your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
Terms of Service
How to Order
Ordering online from the Smack Pet Food Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
HOTJARThe www.smackpetfood.com website may use, on some pages, services provided by Hotjar Ltd. Hotjar provides services such as heatmaps, visitor recordings, form analysis, feedback polls, surveys and recruiters to help us analyze how visitors use our website. This provides us with the essential feedback we need to improve our visitors’ experience on our site, as well as overall site performance.We do not collect or transmit any personal identifiable information through Hotjar. www.smackpetfood.com only uses the Hotjar service to anonymously record activity of some users on certain pages of our site. We may record and analyze activity such as mouse clicks and movements, scrolling activity and non-personally identifiable text you type in our website. Password fields and other fields marked as “sensitive” are never recorded or sent over the network.We may also collect data about:
Hotjar will use this information for the purposes of evaluating your use of the www.smackpetfood.com website. Hotjar also uses third-party services such as Google Analytics and Optimizely. Which may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For more information on how these services collect and use your information, refer to their individual privacy policies.
- your device's IP address (collected and stored in an anonymized format);
- your email address including first name and surname;
- device screen size;
- device type (unique device identifiers) and browser information;
- geographic location (country only);
- preferred language used to display the webpage.
By continuing to use the www.smackpetfood.com website, you consent to the processing of the above data by Hotjar and the third party services they use in accordance with their respective privacy policies. To opt out, please visit the following link: https://www.hotjar.com/opt-out